1. Please contact by mail, my only email is dollter.com@gmail.com.

2. Please tell me the destination country first. I should kindly warn you that not all countries can order our dolls. Talk to me and I will honestly tell you whether to order or not.

3. Please inform which dolls you may purchase? Do you want it exactly same as promo photo (same skin color, eye color, hairstyle etc.)? Or you want to customize the dolls? Please don’t hesitate to tell me all you want in mail. If you want more photos to check before order, that is totally fine. I will offer as many as possible.

4. After discussion, you may decide which doll and how it will look like. I will resend you all the order details to confirm, also to inform you how much you should pay of course. Normally the price listed in my site is the final price you need to pay. In case you want special customization such as skin color like red for example, there will be extra costs.

5. You pay for the confirmed order. We take bank transfer payment mainly (you can use transferwise for transaction, very easy). We also can take payments via aliexpress, so you can use PayPal or credit card. I can teach you how.

6. After I got your payment, we schedule production. Normally it takes a week to finish your order. It takes longer time for customized order, it depends.

7. We will send you photos to check when your doll is finished. I need your confirmation and then I arrange shipping. 

8. The shipping agent will inform us the tracking number, so you can easily track your doll package.

9. Once you get the doll, please check if she is still in good condition after the shipping. I will be happy to know from you everything is great. In case of defects, please talk to me immediately, better show me photos or videos to explain. I will offer you satisfying solutions.